Frequently Asked Questions

ONLINE BILL PAYMENTS - FAQs

Q. What information will I see about my bill?

A.You can view your current bill as well as previous bills under the view bills tab in the customer portal. You can also see your payments and bills with the dates that they were issued in real time under the account history tab. There is also a tab for consumption analysis to view trends in your gas, water, or other consumption.

Q. Can I use my Credit Card to make a payment?

A. You can view your current bill as well as previous bills under the view bills tab in the customer portal. You can also see your payments and bills with the dates that they were issued in real time under the account history tab. There is also a tab for consumption analysis to view trends in your gas, water, or other consumption.

Q. Can I use my Checking or Savings Account to make a payment?

A. You are able to use your checking or savings account to setup autopay, but not to make a one-time payment. To sign up for Easy pay and use your checking or savings for autopay, click here. You will need to enter the routing number, account number, financial institution name, and financial institution address. Our office does accept checks in person, via mail, or in our dropbox.

Q. When will payments be credited to my account?

A. Payments made via the customer portal will be visible in real time. All other payments made before 8:00pm will be credited to your account the next business day and will also be visible in the customer portal.

Q. Do I have to enter my Bank Account or Card information every time I make a payment?

A. Payments made via the customer portal will be visible in real time. All other payments made before 8:00pm will be credited to your account the next business day and will also be visible in the customer portal.

Q. I have two different accounts with Comfort Systems. Do I have to login to each account separately?

A. No, you can link your ComfortSystems accounts together. For each linked account you will need to know the account number, last name on the account, and full name as it appears on the bill for each account. To setup your linked accounts in the customer portal navigate to the user profile and select linked accounts. Once your accounts are linked, you will be able to toggle between your different accounts in the upper lefthand corner of the portal. Toggle to the account in which you would like to pay, go to the payment drop-down and enter your payment.

Q. I setup a Username and Password last time I paid my bill, but I forgot my password or username.

A. If you cannot remember your username or your password. Use the links below the login and an email with a link will be sent to you to reset these fields. https://esuite.duluthmn.gov/eSuite.Utilities/Default.aspx

Q. I have a question about an online payment I made

A. Payments are visible to view in the customer portal under the account details tab. Select the Account History option to see all payments and bills on your account. If you have questions that are not answered in the portal our contact number is 218-730-4050 and we are available M-F 8-4:15.

BILLING AND PAYMENT - FAQs

Q. How often will I get a bill?

A. You will receive a bill each month, roughly 30 days apart.

Q. I just moved in. When will I get my first bill?

A. Depending on the date you moved in and the normal billing cycle for your area, it may be up to 6 weeks before you get you first bill.

Q. When is my bill due?

A. Your bill is due approximately 20 days after the billing date. The due date is always listed on your bill.

Q. What if I pay my bill late?

A. If your payment does not reach us prior to the next month’s billing, a penalty 1.33% will be charged on the outstanding balance.

Q. If my payment is returned is there a charge?

A. Yes, if your payment is returned for any reason, you will be charged a $30.00 fee.

Q. What are my payment options?

Pay Online: Through our third-party website eUtilities.

Pay by Mail: send check or money order to:

Comfort Systems
Bin 88900
Milwaukee, WI 53288-0900

Pay in Person: Visit our office location at:

Comfort Systems
520 Garfield Ave
Duluth, MN 55802

WATER - FAQs

Q. How is my water measured?

A. The water that goes through your meter is measured by CCF, 100 cubic feet.

Q. What is a CCF equivalent to?

A. 748 gallons.

Q. How many gallons are in each “unit” of water?

A. There are 748 gallons of water in “unit”. This is also 1CCF or 100 cubic feet of water.

Q. How much water does a household normally use?

A. The standard is 3-5 CCF per person.

Q. Where is our water treated?

A. In the City of Duluth, the Water Treatment Plant draws water from Lake Superior, several miles east of the Lester River from a depth of about 55 m (180 ft), filters it to remove particulate material, disinfects it with chlorine, and then pumps it to reservoirs throughout the City.

Q. Who tests the water and how do I know it is safe to drink?

A. The Minnesota Department of Health(MDH) is responsible for ensuring a safe drinking water supply for Minnesotans under the provisions of the federal Safe Drinking Water Act (SDWA).

Q. My meter was damaged. Is there a charge?

A. Yes. If your meter is damaged, you will be charged for the cost of the meter and electronic reading device, if applicable. A labor charge will also apply.

SEWER - FAQs

Q. How do you measure what goes down the sewer?

A. What goes in, goes out. You are charged sewer on the basis of the amount of water that comes in through the water meter.

APPLIANCE SERVICE - FAQs

Q. Can I get my gas appliances serviced or repaired?

A. Yes you can. Visit our Appliance Service page for more information or call 218-730-4050 for an appointment.

Q. Do you offer 24 hour emergency service?

A. Yes we do. If your natural gas furnace is out or you smell gas after hours, please call 218-730-4100.

SAFETY - FAQs

Q. What do I do if I smell gas?

A. Leave the building and call us at 218-730-4100. Do not light a match, use a phone, or flip any electrical switches on or off. Do not start a car. To be safe, don't do anything that could create a spark or ignite a flame.





24 Hour Emergency Numbers

Street, Water, Sewer:

218-730-4000

Natural Gas:

218-730-4100

811 - Know what's below. Call before you dig.

 

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520 Garfield Avenue | Duluth, Minnesota 55802
Phone: 218.730.4050