Comfort Policy Information

When the manufacturer’s warranty expires on your natural gas furnace or boiler, the Comfort Policy is an inexpensive extended service plan option. Experts recommend  yearly checkups for furnaces to help prevent breakdowns and keep your heating unit running as efficiently as possible. Our experienced service technicians can help detect potential problems and replace worn parts before they have a chance to create a major costly breakdown. Most parts and labor are covered at no extra charge.

Requesting the Comfort Policy is easy. Simply call the Comfort Systems Service Department at 218-730-4050 and ask for your free qualifying furnace inspection.  The inspection is required to ensure that the furnace has been cleaned within the past 12 months, is in reasonable condition, and that it is no longer under warranty. That visit will also include a brief explanation of the covered parts and services. If it is determined that a cleaning is required, a separate appointment must be scheduled and a service fee will apply.

Once your Comfort Policy is active, you are eligible to receive an annual free maintenance check up during the policy year to keep your heating unit in top running condition and keep it in compliance with the terms and conditions of the Comfort Policy program.

Comfort Systems also offers 24 hour emergency service to keep your home safe and warm.

 

Annual Comfort Policy Inspection

The annual Comfort Policy inspection includes:

  • Diagnosis of breakdowns and repair of the unit
  • Test the control circuit
  • Inspect the combustion chamber and flue passage; clean if required
  • Check the input and burner adjustment
  • Inspect the vent connector and draft hood; replace if necessary
  • Lubricate the pump or blower and motor

What is covered under the Comfort Policy?

Labor to repair your furnace is covered along with the following parts:

  • Thermostat (Basic heating and cooling thermostat
  • Fan Control
  • Limit Control
  • Gas Valve
  • Gas Regulator
  • Pilot Burner
  • Transformer
  • Thermocouple
  • Draft Hood
  • Heat Motors
  • Fan Motor
  • Pump Coupler
  • Belts and Pulleys
  • Coupler-Mounted Pump Motor (Must be Bell and Gossett) One pump motor is included with the Comfort Policy. Additional pump motors can be insured for $20 each
  • Primary Control Module
  • Blower Bearings
  • Vent Connections
  • Safety Pilot
  • Fuses
  • Ignitor

Terms & Conditions

  1. The Department must inspect the unit before the policy is approved to determine pre-policy furnace condition and eligibility for the program. The unit must be clean for this inspection. In some cases a combustion analysis must be performed.
  2. To activate policy, it must be paid in full and a Comfort Policy card signed by the owner.
  3. To qualify, equipment must meet code requirements and be in normal operating condition.
  4. The Department shall not be responsible for charges for services or parts procured by the customer and/or performed by others.
  5. The Department reserves the right to restrict specific makes of equipment from eligibility.
  6. The Department will not be responsible for direct or consequential damages, illness or injury caused by delays, failure to service, unavailability of parts, labor difficulties, and other conditions beyond our control.
  7. The policy does not cover any materials, parts, and/or labor required to repair the results of the following acts or conditions: abnormal conditions, abuse, fire, flooding, freezing, power outages, vandalism, water supply outages or acts of God.
  8. The offer applies to one single family residential unit per policy.
  9. Policy is null and void if furnace is replaced, red tagged, or if customer fails to make yearly appointment with service department during the policy year.

Exclusions to covered Parts and Service

  1. Labor and materials for repairs or replacement of trim parts, panels, insulation, heat exchanger, chimney or liner, Class B chimney, high temp plastic vent, humidifier, air cleaners, boiler sections, expansion tanks, feed water valves, piping, duct work, radiators, cooling unit, cooling coils, zone valves, pump bodies, and automatic vent dampers (including motors, panel systems and air filters).
  2. Labor and materials for cleaning of boiler water, draining of expansion tank, venting of radiators, setting air flow to rooms, cleaning of ducts, cooling coil, or cleaning snow and/or ice from vents or meters.
  3. Any maintenance that may be required on the water or steam side of the heater systems. If deficiencies are observed in this system, they will be called to the attention of the owner.
  4. Stainless steel venting is not covered by this policy.
  5. Any unit over 250,000 BTUH is excluded.
  6. Anything not expressly listed under covered parts and labor.

Annual Costs

Comfort Policy Pilot Ignition $176.00
Comfort Policy Electronic Ignition $189.00
Comfort Policy DC (Direct Current) $201.00
Late Fee 1.33%/month
Boiler Coverage First Pump Included!
Extra Pumps $20 per pump


24 Hour Emergency Numbers

Street, Water, Sewer:

218-730-4000

Natural Gas:

218-730-4100

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520 Garfield Avenue | Duluth, Minnesota 55802
Phone: 218.730.4050