If you are having trouble paying your bill, or have received a delinquent notice, contact our Credit Department at 218-730-4048 to see what options you may have.
You may be eligible for assistance with your bill.
If you need help paying the heating portion of your bill, there is assistance available. To see if you qualify please contact:
Arrowhead Economic Opportunity Agency
AEOA Duluth Office 12 E 4th St, Lower Level Duluth, MN 55802
Visit their website
Minnesota Statute (Sec. 216B.097) – Cold Weather Rule, Cooperative and Municipal Utilities may apply to you if you meet certain income guidelines. You must complete an application for protection, and you set up a qualifying payment plan. Contact the Credit Department at 218-730-4048 for further information.
Minnesota Statute (Sec. 325E.028 – Utility Payment Arrangements for Military Service Personnel may apply to you if you are a member of the military and meet certain income guidelines and set up a qualifying payment plan. Contact the Credit Department at 218-730-4048 for further information.
If your service is shut off due to non-payment you must pay all pay all required charges and a reconnection fee before your service is restored. Once all required charges and fees are paid, your service will be restored in 24 – 48 hours.